by Faidon
Visitor

I cant call UK numbers from the EU

Hello all,

 

I have landed in Greece a few hours ago and I received a message stating that I can use my data and plan minutes. However, I am unable to call a UK number.

 

I tried to reset my network settings but that didn't help.

 

Regards,

Faidon

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: I cant call UK numbers from the EU

by Grand Master
Grand Master

Re: I cant call UK numbers from the EU

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: I cant call UK numbers from the EU

Hi there @Faidon

 

Welcome to the community.

 

Have you been able to activate your call abroad and premium rate setting within your My EE account online?

 

Have an amazing time in Greece 🙂

 

Leanne.

 

 

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