by Mhj_59
Visitor

I cannot use my phone abroad not even to call 150 despite having paid

I'm in Rhodes and I can't call or text I paid for European packages but my phone won't even allow me to call EE costumer service 

2 REPLIES 2
by
EE Employee

Re: I cannot use my phone abroad not even to call 150 despite having paid

@Mhj_59 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: I cannot use my phone abroad not even to call 150 despite having paid

@Mhj_59  Its sounds like you didn't enable roaming on your account before you left the UK and purching add ons doesnt enable roaming.  login to your online account and wait for a live chat window to popup up you can use this to get roaming enable on your account.   just to add you can use your allowances when in the EU. 

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