by MarkHalliday Investigator
Investigator

I cannot send texts from abroad despite being on WIFI.

I cannot send texts from abroad, despite being on WIFI. Any ideas?!

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: I cannot send texts from abroad despite being on WIFI.

Hi @Mark

 

Which country are you currently in?

 

Just to confirm you are able to call, but not text?

 

Many thanks,

 

Lee

11 REPLIES 11
by Grand Master
Grand Master

Re: I cannot send texts from abroad despite being on WIFI.

@MarkHalliday 

 

Text message or iMessage?

 

If it’s a text messages when abroad it will not go via WiFi if you have WiFi calling enabled.    

 

If it’s a iMessage it should send.  

by MarkHalliday Investigator
Investigator

Re: I cannot send texts from abroad despite being on WIFI.

Thanks Chris, will look at that, It's text messages and I just followed the instructions on the forum here getting ready to use your phone abroad; dialled customer services and it said my phone is already set up to use abroad. It isn't...
by MarkHalliday Investigator
Investigator

Re: I cannot send texts from abroad despite being on WIFI.

WIFI calling is off just checked and it is text messages not IMessages...so any more ideas!?

by MarkHalliday Investigator
Investigator

Re: I cannot send texts from abroad despite being on WIFI.

WIFI calling is off just checked and it is text messages not IMessages...so any more ideas!?

 

thanks

by
EE Employee

Re: I cannot send texts from abroad despite being on WIFI.

Hi @MarkHalliday and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

 

by MarkHalliday Investigator
Investigator

Re: I cannot send texts from abroad despite being on WIFI.

Hi Lee don't know what a manual search is you refer to you would have to guide me dialling the A mobile with the foreign prefix works fine and I'm on personal account not business

 

thanks for your help

by
EE Community Support Team

Re: I cannot send texts from abroad despite being on WIFI.

Hi @MarkHalliday

 

Thanks for getting back to my colleague @lee_H 

 

Is Dial Assist activated on your iPhone?

 

To check

 

Settings >>> Phone >>> Dial Assist

 

If you can check that the toggle is on for me please?

 

Thanks

 

Richard

 

🙂

 

 

by MarkHalliday Investigator
Investigator

Re: I cannot send texts from abroad despite being on WIFI.

Hi

Dial assist is on toggled on-just checked

thanks for your help
by
EE Employee
Solution

Re: I cannot send texts from abroad despite being on WIFI.

Hi @Mark

 

Which country are you currently in?

 

Just to confirm you are able to call, but not text?

 

Many thanks,

 

Lee

by MarkHalliday Investigator
Investigator

Re: I cannot send texts from abroad despite being on WIFI.

Hi Lee, when I was posting before I was getting ready to go to France. I had tried to use this IPhone to text home in the past when here in France but it never worked but it is working now. thanks for all your help/guidance/Persistence!

Cheers
by
EE Employee

Re: I cannot send texts from abroad despite being on WIFI.

Hi @MarkHalliday

 

Glad your phone is now working 🙂

 

Many thanks,

 

Lee

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