by ReginaKelly Investigator
Investigator

I cannot make telephone calls in the EU to the numbers which are on contract

While in the EU I suppose to be able to make telephone calls. 

 

Unfortunately, I can make telephone calls only to the numbers which are pay as you go. I cannot make any calls to the numbers which are on contract. 

 

I have already contacted EE regarding this problem while travelling in Lithuania. 

 

They couldn’t explain why I am having this problem. 

 

I have 3 numbers on my contract and all of them have the same issue. 

 

I don’t believe that it is only my contract at fault. 

 

Please, if anyone else experienced this kind of problem, maybe there is some help somewhere. 

 

Regina

8 REPLIES 8
by
EE Community Support Team

Re: I cannot make telephone calls in the EU to the numbers which are on contract

Hi @ReginaKelly,

 

Welcome to the EE Community.

 

Is it international calling enabled in My EE?

 

Just select Manage device from the menu to check.

 

Thanks

 

James

by ReginaKelly Investigator
Investigator

Re: I cannot make telephone calls in the EU to the numbers which are on contract

Yes, everything is enabled. As I mentioned, I can make telephone calls to ‘pay as you go’ numbers but not to numbers with the contracts. 

by
EE Community Support Team

Re: I cannot make telephone calls in the EU to the numbers which are on contract

Hi @ReginaKelly

 

Thanks for coming back to us.

 

Are they contract numbers on a UK network?

 

Can you send texts to the numbers?

 

Leanne.

by ReginaKelly Investigator
Investigator

Re: I cannot make telephone calls in the EU to the numbers which are on contract

I am talking about other EU countries, not the UK.

I’ve trying to make telephone calls while in Lithuania, also in Ireland.

I can make telephone calls to ‘pay as you go’ numbers in Lithuania only.

I cannot make any calls to the numbers in Lithuania (not the UK) to the numbers which are on contract.

Kindest regards,
xxxxxx xxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

by
EE Community Support Team

Re: I cannot make telephone calls in the EU to the numbers which are on contract

Hi @ReginaKelly

 

Thanks for the quick reply.

 

Just so I am clear, are the calls to Lithuanian number ranges?

 

Did this also happen when you were in Ireland to the same numbers?

 

Thanks.

 

 

by ReginaKelly Investigator
Investigator

Re: I cannot make telephone calls in the EU to the numbers which are on contract

Yes, the same happens and in Ireland. I cannot make telephone calls to anyone who hasn’t contract numbers. 

Highlighted
by ReginaKelly Investigator
Investigator

Re: I cannot make telephone calls in the EU to the numbers which are on contract

I meant ‘who has contract numbers’

by
EE Community Support Team

Re: I cannot make telephone calls in the EU to the numbers which are on contract

That sounds really strange, @ReginaKelly 

 

I recommend speaking to our Tech Gurus. They'll be able to look into this further for you.

 

Let us know how you get on.

 

Chris​​​​​​​

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