by Elaineb
Visitor

I cannot make phone calls from abroad

I am currently in Spain and I cannot make calls to the UK When I try to make a call a message tells me that 'calls to this number are restricted' and to call 470 for help but this is a Spanish number. I sent a ROAMING text to 150 and the message came back that my phone is all set up for calling and on the EE app everything is enabled under roaming. Please help!

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: I cannot make phone calls from abroad

Hello @Elaineb have you restarted the device since landing? Try a manual network search to see if any other roaming networks are available.

 

Here is a link containing more information on what to do when facing problems roaming abroad:

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/td...

 

🙂

2 REPLIES 2
by Profile closed
Not applicable
Solution

Re: I cannot make phone calls from abroad

Hello @Elaineb have you restarted the device since landing? Try a manual network search to see if any other roaming networks are available.

 

Here is a link containing more information on what to do when facing problems roaming abroad:

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/td...

 

🙂

by
EE Community Support Team

Re: I cannot make phone calls from abroad

Brilliant answer @Profile closed

 

I hope this support article helps @Elaineb

 

Cheers

 

Richard

 

🙂

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