06-02-2019 08:16 PM - edited 06-02-2019 08:17 PM
I am not able to receive or make calls in/from Macedonia. My contract is with EE pay monthly in the UK. Roaming is allowed as is premium calls and call abroad.
When I arrived I did NOT receive the obligatory text telling me the charges for roaming in a non-EU Country. Which was very strange.
T-Mobile is active here and is usually the network of choice for EE. However whenever I try automatically or manually to connect with or without 4G I get the error message:
"Your sim card does not allow a connection to this network"
So, I tried their other network: VIP MKD with the same result.
I restarted the phone - I also reset back to factory setting (annoyingly) and still have no service.
I think I have covered all the bases...! Help!
07-02-2019 08:06 AM
Thanks for coming to the community.
Within your My EE account online, does Roaming show as ticked?
If this is all set up we will need to get this looked into.
When you are logged into your My EE account online an option for chat will show when an agent is available.
Let me know how you get on.
07-02-2019 02:49 PM
Sorry to be contrary - but no option for chat arises - nor is there availability on the contact page. How can I phone from abroad when I cannot make or receive calls?
07-02-2019 03:23 PM
On the contact us page open up the "EE +" & you will find Live Chat.
07-02-2019 03:46 PM
The option will only show when an agent is available.
Have you tried manually connecting to another network?
07-02-2019 03:55 PM
Well, it's available where I suggested: