by Tybirius Investigator
Investigator

I cannot get any signal in kos

Im on the island of Kos job Greece just off the coast of Turkey and I cannot get any signal.. the only available networks are AVEA, TR turkcell and VODAFONE turkiye. Can you please help with this because I cannot make or received any calls or use my data 

9 REPLIES 9
by
EE Community Support Team

Re: I cannot get any signal in kos

Hello @Tybirius

 

Thanks for coming to the community.

 

Has you had signal previously?

 

What happens when you try and connect to one of the networks?

 

Thanks 🙂

by Tybirius Investigator
Investigator

Re: I cannot get any signal in kos

Hi,I have signal bars which fluctuate between full and 1 bar. I tried to connect to Cosmote GR network and it said my sim cannot be registered with this network.I don't wish to be charged by linking to a network which doesn't have an agreement with EE. I haven't received any text stating I've entered a new country as well.


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I cannot get any signal in kos

Thanks @Tybirius.

 

Have you had service when abroad previously?

 

Are you with us on an EE personal contract?

 

Speak soon.

by Tybirius Investigator
Investigator

Re: I cannot get any signal in kos

I have had service previously yes in Malta and Budapest. This is an EE Personal acc. My roaming is turned on as well.


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I cannot get any signal in kos

Thanks @Tybirius

 

If this has worked previously it should be no problem.

 

Is anyone else connected to one of the networks where you are?

 

Leanne 🙂

by Tybirius Investigator
Investigator

Re: I cannot get any signal in kos

No my girlfriend is also having the same problem on her iPhone with EE. Malta is quote different and far from Kos - Greece. Which network should I be using out here?


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I cannot get any signal in kos

Hi @Tybirius.

 

This could be down to no service being available where you are at the moment.

 

We would need to look into this further for you both.

 

Are you on an EE personal contract?

 

Thanks.

by Tybirius Investigator
Investigator

Re: I cannot get any signal in kos

Yes I am on EE Personal contract


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: I cannot get any signal in kos

Hi @Tybirius

 

Please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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