by Aka1
Explorer

I cannot connect to network . im on holiday in sfo.

Since i arrived in san francisco 4 days ago. I was not able to connect to network. i cannot use my phone to call ot txt only when im connected to wifi. I texted 150 to activate my roaming and received txt my phone is activated. I joined ee to avail your free roaming wuth my plan but i am disappointed.

4 REPLIES 4
by Grand Master
Grand Master

Re: I cannot connect to network . im on holiday in sfo.

@Aka1  Have you tried restarting the device?   Have you performed a manual network search?   What device is it ?  Have you enabled roaming on the device?  

by Aka1
Explorer

Re: I cannot connect to network . im on holiday in sfo.

Yes done everthing few times. Im using samsung s8+. Its frustrating i cant use my phone.

by Grand Master
Grand Master

Re: I cannot connect to network . im on holiday in sfo.

@Aka1  Just to check you are on one of the new max plans ? 

by
EE Community Support Team

Re: I cannot connect to network . im on holiday in sfo.

Good Morning @Aka1

 

Hope you are having a lovely time.

 

You have done everything you can on the device, we will need to look into this now for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Let me know how you get on.

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