by Joffou
Explorer

I cannot call, text, iMessage or FaceTime form the USA

I have tried every means possible to contact EE, I need some sort of live chat facility as I am currently in the states and am unable to text, ring, iMessage, FaceTime or receive any of the above. Does anybody have an email address or live chat link? 

 

Thanks

4 REPLIES 4
by Grand Master
Grand Master

Re: I cannot call, text, iMessage or FaceTime form the USA

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

 

There is no email contact fot mobile users.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Joffou
Explorer

Re: I cannot call, text, iMessage or FaceTime form the USA

Hi,

 

Thanks for the response, I cannot do this through my EE and I cannot make any outbound calls regardless of which numbers I ring. Is there any alternative or do I literally have no access to the services stated earlier until I return do you know?

 

Thanks

by Grand Master
Grand Master

Re: I cannot call, text, iMessage or FaceTime form the USA

You could try the landlines in my signature over Skype. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I cannot call, text, iMessage or FaceTime form the USA

Hello there @Joffou

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Are you with us on a pay monthly account?

 

Speak soon. Leanne.

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