by t1melord
New Member

I can't use phone in USA even though all set up?

I have an iphone 6+ and set up data roaming before leaving the UK. I cant make calls, message or use data!!! ANy ideas how I get it all going. I have not had this problem when going abroad before!

3 REPLIES 3
by
EE Community Support Team

Re: I can't use phone in USA even though all set up?

Morning @t1melord

 

Welcome to the community.

 

Can you receive calls and texts?

 

Do you hear a message when you try and make a call?

 

Speak soon, Leanne.

by Kentroad
Visitor

Re: I can't use phone in USA even though all set up?

Hi

 

I'm also having the same problem and I cant even ring 150. I get a message that says the international call I'm trying to make isnt valid.

 

I can't make calls or send text messages but my data works fine. I'm on the Max Plan.

 

Thanks

by
EE Community Support Team

Re: I can't use phone in USA even though all set up?

Morning @Kentroad

 

Thanks for coming to the community.

 

You may need to activate international calling within your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Call Abroad and Premium Rate.

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

You will also have an option to chat within your My EE account if the above doesn't work for you.

 

Let me know how this goes 🙂

 

Leanne.

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