01-07-2017 01:44 PM
Hello @Elliehiggo first of all has roaming been enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>Manage device:
Here is a link containing more information on setting up and using your phone abroad:
01-07-2017 03:07 PM
Thanks for getting back to me.
At present our chat teams can only deal with personal customers.
Have you tried accessing My EE as suggested by @Profile closed - you may be able to activate roaming in there.
If not you would need to call customer services from another phone.
Sorry I couldn't help further.
Thanks - Karen.