by marmite89 Investigator
Investigator

I can't use my pack in euro zone

The ee staff told me I will be able to use my pack just like in the Uk from the 15th June. (I'm using Pay as you go service). She said I need to do nothing, just top up before I go and use my mobile in Euro zone. 

Now I'm in France and I topped up 3GB data add-on yesterday. but I can't use the data here.

I turned on the roaming and even tried to turn off/on my mobile. 

Automatically the carrier is Orange F. 

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: I can't use my pack in euro zone

Hi,

@marmite89 select network manually and try with any other network.

Many Thanks

by marmite89 Investigator
Investigator

Re: I can't use my pack in euro zone

There are 4 networks like orange, Bouygues Telecom, SFR and Free. 

But no one is working......:(

by
EE Community Support Team

Re: I can't use my pack in euro zone

Hello there @marmite89

 

Thanks for coming here.

 

Can you make calls and texts?

 

Also what happens when you try and use the data?

 

Speak soon 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.