by marmite89 Investigator

I can't use my pack in euro zone

The ee staff told me I will be able to use my pack just like in the Uk from the 15th June. (I'm using Pay as you go service). She said I need to do nothing, just top up before I go and use my mobile in Euro zone. 

Now I'm in France and I topped up 3GB data add-on yesterday. but I can't use the data here.

I turned on the roaming and even tried to turn off/on my mobile. 

Automatically the carrier is Orange F. 

by Ace Contributor
Ace Contributor

Re: I can't use my pack in euro zone


@marmite89 select network manually and try with any other network.

Many Thanks

by marmite89 Investigator

Re: I can't use my pack in euro zone

There are 4 networks like orange, Bouygues Telecom, SFR and Free. 

But no one is working......:(

EE Community Support Team

Re: I can't use my pack in euro zone

Hello there @marmite89


Thanks for coming here.


Can you make calls and texts?


Also what happens when you try and use the data?


Speak soon 🙂

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