26-08-2019 02:50 PM
26-08-2019 03:11 PM
26-08-2019 03:48 PM
Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
26-08-2019 04:05 PM
Have you got a spend cap set? Try removing it and see if that helps, it has worked for others.
27-08-2019 08:36 AM
Good Morning @Chrissiepep.
Following the advice you have been provided has this now resolved your problem?
27-08-2019 05:37 PM
27-08-2019 05:41 PM
Thanks for updating us @Chrissiepep Still seems odd to me why a spend cap causes this when there's no charges because of an add-on, but glad it's working.
Enjoy Australia! 🇦🇺