by ccmanmancc
Visitor

I can't use data roaming in Croatia

I can't make a call and can't use data roaming in Croatia

4 REPLIES 4
by Grand Master
Grand Master

Re: I can't use data roaming in Croatia

@ccmanmancc  Did you setup roaming on your account before you left the UK ? 

by littlesambennet
New Member

Re: I can't use data roaming in Croatia

I am also in Croatia and having problems with data roaming. It had been working fine for 5 days (so my setup is correct) but stopped working yesterday on my s7.

Is this a known problem?

by Grand Master
Grand Master

Re: I can't use data roaming in Croatia

@littlesambennet  If this was working then it could just be a network issue there. 

by
EE Community Support Team

Re: I can't use data roaming in Croatia

Good morning @ccmanmancc and @littlesambennet

 

Thank you for coming to see us in the EE community all the way from Croatia 🙂

 

Apart from the phone problems you are having, I hope you are having nice vacations?

 

Thanks for stepping in @Chris_B

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

 

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