by hannahmeese Investigator
Investigator

I can't use SMS to opt in for data in Spain. Please help!

IVe come to Spain and have been sent SMS telling me I can opt in for to access data for £1 per day but I can't access the service as I can't SMS 150 with the relevant key word. 

 

is there a way of accessing it through the internet rather than SMS? I have wifi here ...

3 REPLIES 3
by
EE Community Support Team

Re: I can't use SMS to opt in for data in Spain. Please help!

Good morning @hannahmeese

 

Thanks for choosing to come and see us in community 🙂

 

Are you a pay monthly personal or a pay as you go EE customer?

 

Can you call out or use data at the moment?

 

Richard

 

🙂

by hannahmeese Investigator
Investigator

Re: I can't use SMS to opt in for data in Spain. Please help!

Hi Richard,

I have a monthly contract and I can neither call out or send texts

Thanks

Hannah


Sent from my iPhone
by
EE Employee

Re: I can't use SMS to opt in for data in Spain. Please help!

Hi @hannahmeese

 

It does sound like your account may not be setup for roaming, please pop to the live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

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