by Adamcarroll92 Investigator
Investigator

I can't text while I am abroad but I can receive texts

I currently have a PAYG number with EE. I switched to this to go travelling and I currently cannot send texts while abroad? I can still receive texts. How can I resolve this without called 150 as they charge me to do this from the Philippines where I currently am.

9 REPLIES 9
by Adamcarroll92 Investigator
Investigator

Re: I can't text while I am abroad but I can receive texts

Also I did speak to EE before I left to say about my plans and they assured me it was all set up and okay? Need this fixing ASAP. Thanks

by Grand Master
Grand Master

Re: I can't text while I am abroad but I can receive texts

@Adamcarroll92  You need credit on your account if your outside the EU to text you can only use your allowances when in the EU.  

 

 If you do have credit on your account and your outside the EU or even if your in the EU are you putting 44  or +44 instead of the 0 at the start of the number? 

by Adamcarroll92 Investigator
Investigator

Re: I can't text while I am abroad but I can receive texts

Thanks for the response!

 

i do have credit on my account and I am just trying to send texts to contacts in my phone. I just double checked and tried to send a text making sure it's +44 but still no luck.

by
EE Community Support Team

Re: I can't text while I am abroad but I can receive texts

Hi @Adamcarroll92

 

Welcome to the community.

 

Please try the troubleshooting steps below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by Brilliant Contributor
Brilliant Contributor

Re: I can't text while I am abroad but I can receive texts

@Adamcarroll92, I would also suggest trying 0044 instead of +44, as sometimes it does not work with +44.

by Grand Master
Grand Master

Re: I can't text while I am abroad but I can receive texts

Check your message centre no. for EE is +447958879879.

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by Adamcarroll92 Investigator
Investigator

Re: I can't text while I am abroad but I can receive texts

I have checked and it is! Thanks

by Adamcarroll92 Investigator
Investigator

Re: I can't text while I am abroad but I can receive texts

Hi,

 

Thanks for the help! Unfortunately, none of these have worked. I also tried changing it 00 44 instead of +44 and no luck.

by
EE Community Support Team

Re: I can't text while I am abroad but I can receive texts

Thanks for trying, @Adamcarroll92

 

As none of the advice on here seems to have worked, I can only recommend contacting our customer service team on 150 or from an alternative phone.

 

Enjoy the rest of your trip. 

 

Chris

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