by mdrou
Explorer

I can't text when abroad

Hi, 

Like many other people, I cannot text since I am abroad. What should I do?

Many thanks for your reply.

4 REPLIES 4
by Grand Master
Grand Master

Re: I can't text when abroad

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Employee

Re: I can't text when abroad

Welcome to the Community @mdrou

 

What phone are you using?

 

Can you receive calls and texts ok?

 

Can you make calls or are both outgoing calls and texts affected?

 

Thanks - Karen. Smiley Happy

by mdrou
Explorer

Re: I can't text when abroad

Thank you for your reply.

Yes indeed I didn't do anything to activate roaming before leaving. So it must not be activated... I will know next time!

by
EE Employee

Re: I can't text when abroad

Hi @mrdrou

 

If you're a personal EE customer you can use the live chat option on the get in touch pages.

 

They'll be able to help get you up and running.

 

There's some really good info on our Roaming sticky topic that may help you in future.

 

Thanks - Karen. Smiley Happy

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