by Swimmermum
Visitor

I can’t text or phone from Spain

In Spain, need to estate agents and can’t make text or phone! Can receive them. No chat link to EE. 

1 REPLY 1
by
EE Community Support Team

Re: I can’t text or phone from Spain

Good Afternoon @Swimmermum

 

Thanks for coming here 🙂

 

Can you receive calls and texts?

 

Are you pay as you go or pay monthly?

 

If you are a pay monthly customer, you may need to check roaming and calling abroad is active.

 

You can do this by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate Calls >These will show as ticked if roaming and calling abroad is activate.

 

If they are not showing as ticked, can you activate these?

 

Hope you are having a lovely time in Spain.

 

Leanne.

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