by amyyeates
Explorer

I can't text or call why I'm in Spain

I have came on holiday my phone was working fine and now I can't ring or text or even get on my ee account 

7 REPLIES 7
by Grand Master
Grand Master

Re: I can't text or call why I'm in Spain

Hi @amyyeates

 

Try restarting your device. 

 

If you have an IPhone try resetting your network settings, then manually selecting the mobile network.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by amyyeates
Explorer

Re: I can't text or call why I'm in Spain

I have and it's still saying the same I need to pay my bill as well but I can't even do that online 

by Grand Master
Grand Master

Re: I can't text or call why I'm in Spain


@amyyeates wrote:

I have and it's still saying the same I need to pay my bill as well but I can't even do that online 


@amyyeates

 

So it maybe that your service has stopped because you are in arrears with your bill. You didn't mention that in your original post, this probably explains your situation.

 

You can try live chat via your online account or you can use another phone and call CS on +44 (0) 7953 966 250

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by amyyeates
Explorer

Re: I can't text or call why I'm in Spain

I can't use live chat and don't have another phone 

by Grand Master
Grand Master

Re: I can't text or call why I'm in Spain


@amyyeates wrote:

I can't use live chat and don't have another phone 


@amyyeates 

 

How are you managing to post on this forum? If you can post then you can use the live chat option. 

 

As for other phones, can you not use anyone else's phone or a pay phone?




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by amyyeates
Explorer

Re: I can't text or call why I'm in Spain

I can't seem to use the live chat it does not load 

by
EE Community Support Team

Re: I can't text or call why I'm in Spain

Hi @amyyeates,

 

Welcome to the EE Community.

 

There are a few different ways to pay your bill.

 

Please see How do I pay my phone bill? for more details.

 

Thanks

 

James

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