by Steveo1989 Investigator
Investigator

I can't text or call from abroad but I can receive

 
9 REPLIES 9
by Grand Master
Grand Master

Re: I can't text or call from abroad but I can receive

@Steveo1989 Did you call customer services and request roaming to be enabled on your account? Or did you text ROAMING to 150 before you left the UK to activate the service?

by
EE Employee

Re: I can't text or call from abroad but I can receive

Hi and welcome to the Community @Steveo1989

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Steveo1989 Investigator
Investigator

Re: I can't text or call from abroad but I can receive

I'm back in the UK now and all is working again. I've text roaming to 150 and it says it's all set up.

 

I tried 0044 and it makes no difference.

 

I wonder if it's because I can't verify my ee account as it asks for the card number I took my account out on, though I've changed my account and don't have a record of that number anymore.

 

I'm on an ee personal account 

 

Many thanks, 

Steve 

by
EE Employee

Re: I can't text or call from abroad but I can receive

Hi @Steveo1989

 

This is very strange.

 

May I know where you travelled to as they may have been an issue with our roaming partner?

 

Many thanks,

 

Lee

by Steveo1989 Investigator
Investigator

Re: I can't text or call from abroad but I can receive

It's been like it the last 3 times I've been abroad (with this handset) twice to Italy and once to Poland.

 

Many thanks

Steve  

by
EE Employee

Re: I can't text or call from abroad but I can receive

Hi @Steveo1989

 

Verifying your account would not be causing this issue, I would speak to our live chat team.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

by Steveo1989 Investigator
Investigator

Re: I can't text or call from abroad but I can receive

Thanks for your prompt replies. 

 

They've reset my settings and reiterated to restart the handset as soon as you land in a new country. 

 

Also they verified me with didn't questions to the ones online. 

 

Fingers crossed 

Steve 

 

by Steveo1989 Investigator
Investigator

Re: I can't text or call from abroad but I can receive

  1. Thanks for your prompt replies. 

 

They've reset my settings and reiterated to restart the handset as soon as you land in a new country. 

 

Also they verified me with didn't questions to the ones online. 

 

Fingers crossed 

Steve 

 

by
EE Employee

Re: I can't text or call from abroad but I can receive

HI @Steveo1989

 

Whenever your abroad and having any issue, please do pop onto the Community as we should be able to assist.

 

Many thanks,

 

Lee

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