by genevieve
Explorer

I can't send texts or make calls from abroad. How can I fix this?

I'm abroad for a month travelling around Europe and I can't send any messages from my phone or make calls. I've seen that lots of other people have this issue but I couldn't find any actual advice on how to deal with it.

3 REPLIES 3
by
EE Employee

Re: I can't send texts or make calls from abroad. How can I fix this?

Hello @genevieve

 

Welcome to the community.

 

If you can receive incoming calls and texts OK - it sounds like your international bar may still be active.

 

Are you a personal EE customer?

 

Thanks - Karen. Smiley Happy 

by genevieve
Explorer

Re: I can't send texts or make calls from abroad. How can I fix this?

Yeah, I am

by
EE Employee

Re: I can't send texts or make calls from abroad. How can I fix this?

Hi @genevieve

 

I'll send you a Private Message with a link to the chat team.

 

Thanks - Karen. Smiley Happy

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