by Fjlough
Explorer

I can't send text or make calls abroad.

I recently moved to EE from o2. Whilst I been in France and Spain I have been able to use my data and receive texts and calls. However I cannot send or make any calls.

4 REPLIES 4
by Grand Master
Grand Master

Re: I can't send text or make calls abroad.

@Fjlough  Did you enable roaming on your account before you left your left UK ?  

by Fjlough
Explorer

Re: I can't send text or make calls abroad.

Hi, 

 

I didn't enable it as my number has only just transferred from o2 to my EE whilst I have been away.

 

Frazer 

by Grand Master
Grand Master

Re: I can't send text or make calls abroad.

@Fjlough  It’s not possible to have a number ported to your SIM card unless your connected to the EE network directly.    You will not get this working until your back in the UK.  Sorry 

by
EE Community Support Team

Re: I can't send text or make calls abroad.

Hi @Fjlough,

 

Welcome to the EE Community.

 

The calls you can receive, are they coming through to your temporary EE number or the number you transferred from O2?

 

What happens when you try to make a call? Do you hear a recorded message?

 

Thanks

 

James

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