by chrisspurs
Visitor

I can't send text messages from abroad

Unable to send text messages or phone from abroad. International call barring seems to on and it asks for password to change this. It is new phone only set up yesterday and i have had text from ee to say I can call and text from abroad. Unable to call ee helpline to sort.

1 SOLUTION

Accepted Solutions
Highlighted
by Profile closed
Not applicable
Solution

Re: I can't send text messages from abroad

Hello @chrisspurs to enable roaming please call customer service on +447953 966 250 from another phone (lines open at 8am) who have access to accounts to look in to this for you. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

Here is a link containing more information on setting up and using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

🙂

2 REPLIES 2
Highlighted
by Profile closed
Not applicable
Solution

Re: I can't send text messages from abroad

Hello @chrisspurs to enable roaming please call customer service on +447953 966 250 from another phone (lines open at 8am) who have access to accounts to look in to this for you. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

Here is a link containing more information on setting up and using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

🙂

by
EE Community Support Team

Re: I can't send text messages from abroad

Hi @chrisspurs,

 

Welcome to the EE Community.

 

Did @Profile closed's advice give you all the information you needed?

 

Thanks

 

James

 

 

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