Good afternoon @Debs06
Thank you for coming to see us all the way from Italy 🙂
Is it just SMS or is it calls you are having difficulty with as well?
Did you make sure roaming was set up before you went away?
I would invite you to please have a look at our Roaming with EE - What to do if you're having problems abroad post.
This should hopefully give you all the information you need.
One of these options may help you find the answers you need.
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