04-06-2017 12:51 PM
You need to activate roaming. Turkey isn't included in any EU allowance.
If you click on the + next to EE here the chat options and availability will be available. Alternatively you can use another phone to call EE CS.
04-06-2017 01:45 PM
Hi @Deanandsheree and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using format of 00447*********
Also, please let me know If you are using an EE personal or business account?