by stewstevie Investigator
Investigator

I can't receive my text messages while I'm abroad?

Why can't I receive my text messages while I'm abroad?

9 REPLIES 9
by Grand Master
Grand Master

Re: I can't receive my text messages while I'm abroad?

@stewstevie: Where arre you?

 

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: I can't receive my text messages while I'm abroad?

Afternoon @stewstevie

 

Thanks for coming here.

 

Can you receive calls?

 

Are you able to make calls and send texts?

 

What phone are you using?

 

Leanne.

by stewstevie Investigator
Investigator

Re: I can't receive my text messages while I'm abroad?

I can't send or receive texts. I can't call uk numbers either. It's an iPhone 6 I have. I received texts and calls the first day of my holiday but nothing now. It's Florida I'm staying. My phone won't even let me call EE to try get it fixed

by stewstevie Investigator
Investigator

Re: I can't receive my text messages while I'm abroad?

I'm in USA, Florida. The calls and texts worked a couple of days ago but not now

by
EE Community Support Team

Re: I can't receive my text messages while I'm abroad?

Hi @stewstevie

 

Thanks for coming back.

 

Do you hear a message when you try and make a call?

 

Can you try and connect to a different network; 

 

Settings > Carrier > Toggle Automatic OFF

 

Let me know how you get on.

 

Leanne.

by stewstevie Investigator
Investigator

Re: I can't receive my text messages while I'm abroad?

No I just cuts me off straight away when I try to call the uk.  Connected to t-mobile over here, I tried to find other networks but nothing is coming up. Do u have a US number I can call from my mobile? I just can't get through to the uk

by
EE Community Support Team

Re: I can't receive my text messages while I'm abroad?

Hi @stewstevie

 

You may need to activate roaming and calling abroad in your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Roaming and also Call Abroad and Premium Rate.

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

You will also have an option to chat within your My EE account if the above doesn't work for you.

 

Let me know how you get on.

by stewstevie Investigator
Investigator

Re: I can't receive my text messages while I'm abroad?

Thanks for your help everyone. I turned my phone off then on again and the problem sorted it's self out lol

by
EE Community Support Team

Re: I can't receive my text messages while I'm abroad?

Glad to hear it's working, @stewstevie

 

Sometimes the old tricks are the best. 🙂

 

Enjoy the rest of your trip.


Chris 🙂

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