by Ieuanwynroberts Investigator
Investigator

I can't phone or text abroad

I've received the text message saying texts and calls are included in my package when arriving in Germany and Austria. 

 

However, I cannot send messages or call out. I can receive both fine. 

 

I've searched through the forum but have been unable to find a solution.

 

Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: I can't phone or text abroad

@Ieuanwynroberts Whilst you can call and text in the EU using your allowance you still need to activate roaming before you leave the UK on your account.    

 

 

Login to your online and wait for the live chat window to pop up.  Using this you will be able to activate roaming on your account. 

by
EE Employee

Re: I can't phone or text abroad

Hi and welcome to the Community @leuanwynroberts

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

 

by Ieuanwynroberts Investigator
Investigator

Re: I can't phone or text abroad

Hi

I find on your site information to check whether international call barring was set.

Looking at the baring settings on the phone app I can see that is set to Barr intensional calls. It asks for a code if I want to change it and the online page says I should contact customer service.

Ieuan Roberts
by Brilliant Contributor
Brilliant Contributor

Re: I can't phone or text abroad

@Ieuanwynroberts If you go into the contact us tab and then get in touch there is a link there for live chat they should be able to lift the bar for you 

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by
EE Community Support Team

Re: I can't phone or text abroad

Hello there @Ieuanwynroberts.

 

Thanks for coming to the community.

 

Have you got this sorted now?

 

If not can you let me know if your account is an EE personal contract?

 

Speak soon 🙂

by Ieuanwynroberts Investigator
Investigator

Re: I can't phone or text abroad

I'm all sorted now.

Thanks for checking.

Ieuan
by
EE Employee

Re: I can't phone or text abroad

Glad you are sorted @leuanwynroberts

 

Many thanks

 

Lee

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