12-02-2017 06:28 AM
I've received the text message saying texts and calls are included in my package when arriving in Germany and Austria.
However, I cannot send messages or call out. I can receive both fine.
I've searched through the forum but have been unable to find a solution.
12-02-2017 10:12 AM
@Ieuanwynroberts Whilst you can call and text in the EU using your allowance you still need to activate roaming before you leave the UK on your account.
Login to your online and wait for the live chat window to pop up. Using this you will be able to activate roaming on your account.
12-02-2017 11:54 AM
Hi and welcome to the Community @leuanwynroberts
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using 0044.
If these do not work, please let me know if you are using an EE personal or business account.
12-02-2017 05:26 PM
12-02-2017 05:42 PM
@Ieuanwynroberts If you go into the contact us tab and then get in touch there is a link there for live chat they should be able to lift the bar for you