by Pittard123 Investigator
Investigator

I can't phone anyone whilst I'm in europe

I am unable to make any calls to any number whilst in Europe. I can receive calls and still send texts but I cannot make phone calls. Please help me to rectify this issue

 

Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I can't phone anyone whilst I'm in europe

Thanks for getting back to me @Pittard123

 

I recommend logging into your My EE account on your phone browser or computer browser.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip, I hope you get this sorted. 🙂

 

Chris

5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: I can't phone anyone whilst I'm in europe

Hello @Pittard123,

 

Welcome to the community,

 

Have you tried putting 0044 instead of +44 when dialling a number? This has worked for others, who have had this problem.

by Pittard123 Investigator
Investigator

Re: I can't phone anyone whilst I'm in europe

Just tried that and didn't work. Any other ideas would be appreciated 

by
EE Community Support Team

Re: I can't phone anyone whilst I'm in europe

Hi @Pittard123

 

Welcome to the EE Community 🙂

 

Thanks for following @Schockwave's advice.

 

Does your phone connect to a network at all or is it showing 'No Service'?

 

Please try the troubleshooting steps below:-

 

Manual Network Search

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Turn off Dial Assist (iPhone only)

 

  • On iPhones make sure ‘Dial Assist’ is turned on in Settings > Phone.

 

Please let me know if any of that works.

 

Chris 🙂

 

 

by Pittard123 Investigator
Investigator

Re: I can't phone anyone whilst I'm in europe

I have tried those things but haven't had any luck

by
EE Community Support Team
Solution

Re: I can't phone anyone whilst I'm in europe

Thanks for getting back to me @Pittard123

 

I recommend logging into your My EE account on your phone browser or computer browser.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip, I hope you get this sorted. 🙂

 

Chris

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