by SMR-OR
Explorer

I can't make phone calls in Spain

I can txt and receive calls but can't make calls 

4 REPLIES 4
by
EE Community Support Team

Re: I can't make phone calls in Spain

Hello there @SMR-OR

 

Thanks for coming to the community.

 

Are you with us on an EE personal contract?

 

What happens when you make a call?

 

Speak soon 🙂

by SMR-OR
Explorer

Re: I can't make phone calls in Spain

It's a Personal account

 

says option is not available

by Grand Master
Grand Master

Re: I can't make phone calls in Spain

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Employee

Re: I can't make phone calls in Spain

Hi @SMR-OR

 

Please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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