by Huntja
Explorer

I can’t make outgoing calls in Ireland. 150 when I get back says no problem

I have travelled to Ireland a few times recently. Each time I can’t make outgoing calls on my phone which is an apple iPhone 6s. When I get back to the UK customer Services on 150 say that there isn’t a problem with my settings, advised to find a network manually rather than automatic. But I still can’t make outgoing calls

4 REPLIES 4
by Grand Master
Grand Master

Re: I can’t make outgoing calls in Ireland. 150 when I get back says no problem

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: I can’t make outgoing calls in Ireland. 150 when I get back says no problem

Hi @Huntja,

 

Welcome to the EE Community.

 

Did you hear a recorded message when trying to make a call?

 

Thanks

 

James

by Huntja
Explorer

Re: I can’t make outgoing calls in Ireland. 150 when I get back says no problem

Hi. I did get recorded messages yesterday, but today just get call failed noise.
I have tried with dial assist on, but also tried dial assist off, using
0044...79305... and
+44..79305....and
07305.....
I have managed to make a WiFi call back to UK today.
Regards
Julie
by
EE Community Support Team

Re: I can’t make outgoing calls in Ireland. 150 when I get back says no problem

Hi @Huntja.

 

Thanks for letting us know you can make a call over WiFi 🙂

 

Did you try making sure that roaming is active in your My EE Account?

 

Jon

 

 

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