by AURIS Investigator
Investigator

I can't make done call to foreign number while abroad

I can't make fone call to foreign number while abroad, I can only send text messages,I am in Lithuania. Any suggestion what can I do?

8 REPLIES 8
by Grand Master
Grand Master

Re: I can't make done call to foreign number while abroad

Hi @AURIS 

 

Make sure roaming and international calls are activated. 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I can't make done call to foreign number while abroad

Hi there @AURIS

 

Thanks for coming to the community.

 

Can you make calls to UK numbers?

 

What country are you trying to call?

 

Speak soon 🙂

 

Leanne.

by AURIS Investigator
Investigator

Re: I can't make done call to foreign number while abroad

Hi,

I have activated all them today,restarted my phone and no luck.

by AURIS Investigator
Investigator

Re: I can't make done call to foreign number while abroad

Hi,

I can make uk calls just can't do calls to Lithuanian numbers, can only do texts.

Everything is activated on my EE account, but still no luck

by
EE Community Support Team

Re: I can't make done call to foreign number while abroad

Hi there @AURIS

 

Thanks for coming back to me.

 

You can roam in Lithuania and make calls back to the UK and other destinations but calling some Lithuanian number ranges are barred when roaming in any country.

 

Leanne.

by AURIS Investigator
Investigator

Re: I can't make call to foreign number while abroad

Is there an solution for this?

Or is this some kind regulations and agreements between operators ?

by
EE Community Support Team

Re: I can't make call to foreign number while abroad

Hi there @AURIS

 

Thanks for coming back to me.

 

From time to time we need to temporarily suspend connectivity with networks abroad, normally for reasons beyond our control.

 

Leanne.

by AURIS Investigator
Investigator

Re: I can't make call to foreign number while abroad

Thank you wery much Leanne,that's all I needed.

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