by AdamRion
New Member

I can't make calls to United kingdom

I am currently in menorca and my mobile won't allow me to ring out or receive calls??

2 REPLIES 2
by Grand Master
Grand Master

Re: I can't make calls to United kingdom

@AdamRion : If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't & can't do the above.

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by
EE Community Support Team

Re: I can't make calls to United kingdom

Hi @AdamRion 


Welcome to the community. I hope you're having a brilliant time in Spain so far. 🙂

 

If your phone still isn't working after following @XRaySpeX advice, I recommend doing a manual network search.

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.

 

Chris

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