04-01-2019 08:59 AM
I needed my phone to call for rescue when my son broke his arm on a ski slope here in Andorra. My phone just goes beep, beep, beep and won’t connect. Not to that local number nor any other. It will phone the UK though. I tried every option with + and 00 etc etc but won’t work. A friends vodaphone will. I just spent 15 mins on 150 to try to solve but they couldn’t - but are happy to charge me £18 for that call! Anyone any experience with Andorra local calls?
04-01-2019 09:01 AM
My phone just won’t make a local call (beep beep beep) and left me stranded with my son in a ski slope when he broke his arm. Anyone any ideas? EE 159 couldn’t help me but were happy to charge me £18 for the call.
04-01-2019 09:02 AM
04-01-2019 09:10 AM
@nezard: Try texting UNBAR to 150.
04-01-2019 09:42 AM
No, but there may be a bar on Calling Abroad.
04-01-2019 11:15 AM
I am sorry to hear this has happened during an emergency and I hope your son has a speedy recovery.
Is this happening to one specific number in Andorra or multiple?
Are you using the correct dialing code for Andorra which I believe to be +376?
What was advised when you spoke to our customer service team?
Speak soon, Katie 🙂
07-01-2019 11:06 AM
07-01-2019 11:26 AM
Thank you for coming back and confirming this @nezard.
I am sure other users may find this helpful in the future,
07-01-2019 11:53 AM
Won't it work with '+376'?
07-01-2019 01:50 PM - edited 07-01-2019 01:52 PM
@nezard Andorra has its own charges and is charged as a international call so international calls need to be enabled on your account. Andorra is not part of the EU.
And EEs EU roaming country’s that you can use your allowance in HERE.
I too have this issue ready needed to make a call to a taxi service on arrival to Andorra at 2am.... no service just beeps- I even arranged extra data etc prior to leaving UK and checked if phone would work in Andorra which I was told it would! NOT HAPPY AND REALLY NOT IMPRESSED EE!
Welcome to the EE Community. 🙂
Have you activated roaming and international calling in My EE?
In your My EE account online go to Menu > Account Settings > Blocking > Roam Worldwide and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated.