by Fr3nchy Investigator
Investigator

I can’t make calls or texts from France. I have a pay monthly iPhone

 
5 REPLIES 5
by
EE Community Support Team

Re: I can’t make calls or texts from France. I have a pay monthly iPhone

Afternoon @Fr3nchy

 

Thanks for coming here.

 

Are you able to receive calls and texts?

 

What happens when you try and make a call?

 

Speak soon, Leanne.

by Fr3nchy Investigator
Investigator

Re: I can’t make calls or texts from France. I have a pay monthly iPhone

Hi Leanne, 

I can receive texts and calls. I didn’t know that I had to set up roaming before I came to France and now I can’t get in touch with EE to set it up.

Thank you 

by
EE Community Support Team

Re: I can’t make calls or texts from France. I have a pay monthly iPhone

Thanks @Fr3nchy

 

To get this looked into, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne.

by Fr3nchy Investigator
Investigator

Re: I can’t make calls or texts from France. I have a pay monthly iPhone

Thank you, I contacted customer services from a friends phone and an automated message said that my phone was already set up for using abroad. I’ll try the chat message option that you mentioned and see if that works.
Thanks again

Sent from my iPhone
by
EE Employee

Re: I can’t make calls or texts from France. I have a pay monthly iPhone

Hi @Fr3nchy

 

Just before you contact chat, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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