09-09-2017 12:57 AM - last edited on 09-09-2017 12:54 PM by MichaelL
I'm new to this forum so please bear with me!
Since arriving in Spain I am unable to use my allowance (unlimited calls and texts) I can't even call 150 to discuss the problem. I am here for a month and need some help!
I have checked and data roaming etc is turned on.
I can receive calls and texts but unable to send texts back or make a call to my family.
Please can an EE advisor call me on
My friend in the UK has tried to speak to the EE team and they said I needed my roaming on which is ON!?!?
Strangely I can use my internet. Which I do hope is coming out of my allowance and not charging me separately for ;-/
Many thanks in advance...
P.s I have a Samsung A5 2017
[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]
09-09-2017 10:20 AM
Good morning @clairlowe
Thank you for coming to see us in the EE community all the way from sunny Spain 🙂
Apart from the phone problem you are having, I hope you are having a nice vacation.
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.