21-08-2019 03:59 PM
I'm currently in the USA but can't make phone calls but txts and my data are fine and I had checked before leaving that my account was all set up
Any ideas why or what I can try?
21-08-2019 05:00 PM
Hello @Scraven ,
Welcome to the community,
Take a look here:
21-08-2019 06:03 PM
Thanks for coming here.
Can you check your call abroad and premium rate calls are set up;
You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.
Do they show as ticked? if not, can you activate this?
Hope you're having a lovely time 🙂
21-08-2019 07:19 PM
Hi yes that is all set up as I have been able to use my phone earlier this year in Spain
I also can send txts and my data is all working fine too so the roaming is OK but when I try to call I get a recorded message saying "the call I'm trying to place is not allowed on this line"
22-08-2019 08:47 AM
Thanks for coming back to me and for checking this.
Could you try and connect to a different network;
iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic
Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows – Settings > Mobile Network > Network Selection > Tap on start manual search
Does this work for you?
22-08-2019 08:13 PM
I have already tried on both tmobile and at&t but both are the same but my family's phones can call its just voice calls that won't work for me