by Scraven Investigator
Investigator

I can't make calls from the usa

I'm currently in the USA but can't make phone calls but txts and my data are fine and I had checked before leaving that my account was all set up 

Any ideas why or what I can try?

Thanks 

6 REPLIES 6
by Brilliant Contributor
Brilliant Contributor

Re: I can't make calls from the usa

by
EE Community Support Team

Re: I can't make calls from the usa

Hello @Scraven

 

Thanks for coming here.

 

Can you check your call abroad and premium rate calls are set up;

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Do they show as ticked? if not, can you activate this?

 

Hope you're having a lovely time 🙂

 

Leanne.

by Scraven Investigator
Investigator

Re: I can't make calls from the usa

Hi yes that is all set up as I have been able to use my phone earlier this year in Spain 

I also can send txts and my data is all working fine too so the roaming is OK but when I try to call I get a recorded message saying "the call I'm trying to place is not allowed on this line" 

by
EE Community Support Team

Re: I can't make calls from the usa

Hi @Scraven

 

Thanks for coming back to me and for checking this.

 

Could you try and connect to a different network;

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Does this work for you?

 

Leanne.

by Scraven Investigator
Investigator

Re: I can't make calls from the usa

Hi 

 

I have already tried on both tmobile and at&t but both are the same but my family's phones can call its just voice calls that won't work for me 

by
EE Community Support Team

Re: I can't make calls from the usa

Hi @Scraven

 

Thanks for trying this 🙂

 

I have sent you a private message on here for some details.

 

Leanne.

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