by Smithy73
Explorer

I can't make calls from greece?, have tried everything!

I can use data, recieve calls + texts, but can not make calls or send texts in greece have tried everything via device and ee account and all online device!

5 REPLIES 5
by Grand Master
Grand Master

Re: I can't make calls from greece?, have tried everything!

@Smithy73 : If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't & can't do the above.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: I can't make calls from greece?, have tried everything!

Hi @Smithy73 

 

Welcome to the community, I hope you're having a brilliant time in Greece. 🙂

 

Sounds like it could be what @XRaySpeX said. Were you able to set up your roaming and international calls through your My EE account?

 

You could also try manually selecting a different network:

 

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Let me know how you're getting on.

 

Chris

by Smithy73
Explorer

Re: I can't make calls from greece?, have tried everything!

Hi, thankyou for reply, have looked at this, the only box which is blocked
is the last one, international and premium, which i can't manually unblock.
Any further advice would be appreciated.
by Grand Master
Grand Master

Re: I can't make calls from greece?, have tried everything!

You'll need to call EE to unblock it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I can't make calls from greece?, have tried everything!

Hi there @Smithy73

 

Thanks for coming back and letting us know.

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

 

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