by tracyhowell47 Investigator
Investigator

I can’t make calls from abroad

I am abroad at the moment and I can’t make calls even to EE customer service

3 REPLIES 3
by
EE Community Support Team

Re: I can’t make calls from abroad

Hello there @tracyhowell47

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Can you try and select a different network as below;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know if this works for you.

 

Leanne.

by JasonUK Investigator
Investigator

Re: I can’t make calls from abroad

I'm in mexico exactly same issue

by
EE Community Support Team

Re: I can’t make calls from abroad

Hi @JasonUK

 

Welcome to the community.

 

Are you with us on pay as you go or pay monthly?

 

If pay monthly, can you check you call abroad and premium rate calls are activated;

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Do they show as ticked? if not, can you activate this?

 

Let me know if this works for you.

 

Speak soon.

 

Leanne 🙂

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