by tracyhowell47 Investigator
Investigator

I can't make calls from abroad

I can receive calls but can't make any calls?

5 REPLIES 5
by Grand Master
Grand Master

Re: I can't make calls from abroad

@tracyhowell47   Did you enable roaming on your account before you left the UK by 1 calling customer services and requested they enable roaming on your account or by 2 texting ROAMING to 150 before you left the UK 

by
EE Community Support Team

Re: I can't make calls from abroad

Hi @tracyhowell47.


Welcome to the community. 🙂

 

Whereabouts are you?

 

Please try the steps below to try and get a full connection:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and select another available network operator:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by tracyhowell47 Investigator
Investigator

Re: I can't make calls from abroad

Hi Chris, I've followed your instructions but it's still not working?

by tracyhowell47 Investigator
Investigator

Re: I can't make calls from abroad

Yes roaming is enabled.

by
EE Community Support Team

Re: I can't make calls from abroad

Thanks for trying, @tracyhowell47.

 

Just a couple of other things to note:-

 

Some phones/networks may require you to manually dial the number in international format +44 or 0044 to call back to the UK.

 

On iPhones make sure ‘Dial Assist’ is turned on in Settings > Phone.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

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