by S_F Investigator
Investigator

I can’t make calls from USA only send texts with the add on - can anyone help

 
8 REPLIES 8
by Grand Master
Grand Master

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

Hi @S_F 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by S_F Investigator
Investigator

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

International calls are already activated but still won’t make calls. Says the line is restricted 😕

by Grand Master
Grand Master

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

Hi @S_F 

 

You will need to speak to CS, try live chat via your online account if you cannot call 150.

 

It maybe you need to pay a deposit before you can use/make international calls.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

Hello @S_F

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Hope to hear back from you soon 🙂

 

Leanne.

by S_F Investigator
Investigator

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

Hi Leanne

i can make and receive texts but can’t make or receive calls to USA or UK numbers. All controls are activated for international calls and roaming and I’ve got both add ons. When I try to make calls it says it is restricted and unavailable, the same happens if anyone tries to call me. I can’t call EE for advice.

Thanks

by S_F Investigator
Investigator

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

Hi Leanne I can make and receive texts but can’t make or receive calls to USA or UK numbers.

All controls are activated for international calls and roaming.

When I try to make calls it says it is restricted and unavailable, the same happens if anyone tries to call me. I can’t call EE for advice.

Thanks

by S_F Investigator
Investigator

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

All sorted now thanks.

why don’t EE point out that a spend cap might affect the international add-ons??

by
EE Community Support Team

Re: I can’t make calls from USA only send texts with the add on - can anyone hel

Hello @S_F

 

Thanks for coming back to us.

 

Do you have the Roam Further add-on?

 

Have you changed the spend cap?

 

Speak soon.

 

Leanne.

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