by Farchi86 Investigator
Investigator

I can't make calls abroad?

I am currently in Tenerife and I have 4G but can't make any calls. It keeps saying calls are restricted, can someone please help. 

3 REPLIES 3
by
EE Employee

Re: I can't make calls abroad?

Hi  @Farchi86

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

 

by Farchi86 Investigator
Investigator

Re: I can't make calls abroad?

Hi Lee,

 

thanks for coming back to me so quickly.

 

it doesn't find any other networks, it currently shows me on Orange with 4G.

 

It's a personal account.

 

 

by
EE Employee

Re: I can't make calls abroad?

No problems @Farchi86

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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