by Jav10 Investigator
Investigator

I can't make call to the UK from abroad

Hi I am currenty in Italy and trying to make a phone call back to the UK but it does not connect, please can you help?

5 REPLIES 5
by
EE Employee

Re: I can't make call to the UK from abroad

Good Afternoon @Jav10

 

Welcome to the Community! Smiley Happy

 

Can you receive calls ok?

 

Do you hear or see an error when trying to make calls back to the UK?

 

Thanks - Karen. Smiley Happy

by Jav10 Investigator
Investigator

Re: I can't make call to the UK from abroad

Hi Karen,

 

I think my international calling may not be enabled? 

 

I think I don't receive calls either.

 

There is a voice message when I try to make a call but its in italian so i don't understand it.

Thanks

Jav

by
EE Employee

Re: I can't make call to the UK from abroad

Hi @Jav10

 

It sounds like your International Bar may still be active.

 

Are you a personal pay monthly customer?

 

If so I can send you a link you our Chat Team who can help get you up and running.

 

Look forward to hearing from you!

 

Thanks - Karen. Smiley Happy

by Jav10 Investigator
Investigator

Re: I can't make call to the UK from abroad

I am on SIM only deal which I pay monthly. 

thanks

by
EE Employee

Re: I can't make call to the UK from abroad

HI @Jav10

 

I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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