Hello there @Ema77
Thanks for coming to the community 🙂
Are you with us on pay as you go or pay monthly?
If you have a pay monthly account, you may need to activate roaming and remove your call abroad and premium rate bar within your My EE account.
If you log into your My EE account online and go to Menu > Manage Device >Roaming and Call abroad and Premium rate calls > Are they showing as ticked?
If not, can you activate these settings?
Let me know how you get on.