by ria82
Visitor

I can't make call from USA even thought have text to say set up can someone help

I desperately need to call home from the USA as we have a pending hurricane but says restricted even though was told set up and received a text when I loaded please can someone help! 

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: I can't make call from USA even thought have text to say set up can someone

Hello @ria82

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

It sounds like you have roaming enabled on your account but there's an international bar enabled which is preventing you from making calls from abroad.

 

If you sign into your MyEE Account on a computer (will not work on the MyEE App), a chat box should pop up and you will be able to speak to a customer service advisor who can remove the international bar for you. Smiley Happy

 

Alternatively, you can chat to someone here. You can use this on either a computer or your mobile. Smiley Happy

by
EE Employee

Re: I can't make call from USA even thought have text to say set up can someone

Hi and welcome to the community @ria82

 

I understand your frustration with this.

 

Just before you try and contact customer services, please do try and perform a manual network search and select another network other than what you are on.

 

Let me know how you get on.

 

Many thanks,

 

Lee​​​​​​​

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.