by gailniblock1 Investigator
Investigator

I can't get the world data pass add on via app or website. Am in USA now.

I Phoned On Sunday To Have The world data pass added to my account but it isn't there. When I try to add it via the app or website it just gives an error. I needed this from yesterday - how can I get it?

3 REPLIES 3
by
EE Employee

Re: I can't get the world data pass add on via app or website. Am in USA now.

Hi and welcome to the Community @gailnilblock1

 

So I can try and assist, please may I know which tariff it is you are currently using?

 

Many thanks,

 

Lee

by gailniblock1 Investigator
Investigator

Re: I can't get the world data pass add on via app or website. Am in USA now.

I have a monthly extra plan with 1000 min unlimited texts and 2gb data.

by
EE Employee

Re: I can't get the world data pass add on via app or website. Am in USA now.

Hi @gailniblock1

 

Please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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