by Hutchy01
Explorer

I can’t get any service or connect to any carriers while in the USA.

I spoke to an advisor prior to travelling to the US to check that my roaming was activated. But I arrived yesterday and have no service and cannot connect to any carriers. Thanks. 

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: I can’t get any service or connect to any carriers while in the USA.

@Hutchy01 Sorry to hear you're having issues after talking to EE. Here is a good guide to go through. If you select ATT or T-Mobile manually do you get an error or anything?

 

If you log into MyEE, under manage my devices it might say if roaming is enabled or allow you to toggle it on if not.

 

GIve that a try and let us know how it goes. You may have to contact EE. You might be able to do a live chat if you login to MyEE using a browser and not the app.

by
EE Employee

Re: I can’t get any service or connect to any carriers while in the USA.

Hi @Hutchy01 and welcome to the community.

 

Please see the information above has this helped?

 

Many thanks,

 

Lee

by Hutchy01
Explorer

Re: I can’t get any service or connect to any carriers while in the USA.

Thanks chistery, 

 

i logged into myEE and was able to enable roaming from there. So up and running now. 

 

Thanks for the help! 

by Ace Contributor
Ace Contributor

Re: I can’t get any service or connect to any carriers while in the USA.

Great, glad it's working @Hutchy01. Have a great time in the US!

by
EE Community Support Team

Re: I can’t get any service or connect to any carriers while in the USA.

Morning @Hutchy01

 

Thanks for letting us know 🙂

 

Have an amazing time!

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