by Simon-Roberts Investigator
Investigator

I can't get any mobile signal in Amsterdam I am from the uk?

I have travelled to Amsterdam this morning and can't get any data signal. It is turned on and my roaming is aswell has anyone got any ideas? Thanks in advance πŸ˜€

8 REPLIES 8
by
EE Community Support Team

Re: I can't get any mobile signal in Amsterdam I am from the uk?

Good afternoon @simon_Roberts

 

Welcome to the community πŸ™‚

 

I hope your having a cracking time in Amsterdam?

 

Did you activate Roaming before you went away?

 

Are you able to make calls or send texts?

 

Cheers

 

Richard

 

πŸ™‚

 

 

by Simon-Roberts Investigator
Investigator

Re: I can't get any mobile signal in Amsterdam I am from the uk?

Erm no don't think I had to activate it? Didn't realise I had to can you help me out with that now? I can't make any phone calls or texts either And I am sure I will enjoy myself thanks πŸ˜‚ 

by
EE Community Support Team

Re: I can't get any mobile signal in Amsterdam I am from the uk?

I'm there in May and I can't wait @simon_Roberts

 

I may be able to help you πŸ™‚

 

Are you a pay monthly personal or a pay as you go EE customer?

 

Cheers

 

Richard

 

πŸ™‚

by Simon-Roberts Investigator
Investigator

Re: I can't get any mobile signal in Amsterdam I am from the uk?

Mate you will love it if you love session  πŸ˜‚ 

Pay monthly plan πŸ™ƒ

by
EE Community Support Team

Re: I can't get any mobile signal in Amsterdam I am from the uk?

I have sent you a private message here @Simon-Roberts

 

You will need to speak to one of the guys a service chat to try and get Roaming activated.

 

Let us know how you get on.

 

Thanks

 

Richard

 

πŸ™‚

by Brilliant Contributor
Brilliant Contributor

Re: I can't get any mobile signal in Amsterdam I am from the uk?

@Simon-Roberts, are you able to log-in to your account? You should then see on the one side "need help live chat" or go to shop and you should see it there, and if available someone should be able to help set it up. Chat live will come up and say chat now.

 

Well, I see @Richard_C has also replied.

by Simon-Roberts Investigator
Investigator

Re: I can't get any mobile signal in Amsterdam I am from the uk?

Thanks for the help but it's not letting me start a live chat not sure why? Connected to wifi on a iPhone 6s any ideas or other ways 

by
EE Community Support Team

Re: I can't get any mobile signal in Amsterdam I am from the uk?

Good morning @Simon-Roberts.

 

Thanks for coming back to us.

 

If the live chat option is not displayed you would need to give us a call.

 

You can call us from another line to get this activated.

 

Thanks very much.

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