by LorraineH
Visitor

I can't get a network in Spain

I am in Spain but I cant connect to a network  

3 REPLIES 3
by Grand Master
Grand Master

Re: I can't get a network in Spain

@LorraineH: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by Grand Master
Grand Master

Re: I can't get a network in Spain

@LorraineH  Have you tried restarting the device?   

by
EE Community Support Team

Re: I can't get a network in Spain

Hi @LorraineH

 

Welcome to the community.

 

As well as the brilliant advice above, I recommend trying to connect manually to a Spanish network:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let us know what happens.

 

Chris

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