by Grand Master
Grand Master

I can't from outside UK

Posted inthe open:


@Lotysik wrote:

Hello! I would like to make call to country from UE but I can't. When I had last time package from EE I can called but now I can't . I don't know what happend? Could you help me?

 

Thank you


 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
1 REPLY 1
by
EE Community Support Team

Re: I can't from outside UK

Thanks, @XRaySpeX.

 

Hi @Lotysik

 

Welcome to the community. 🙂

 

Could you confirm where you're calling from? 

 

Please check your roaming and international calling status in your My EE account. You can find it under Menu > Manage device.

 

It may also be worth trying a different available network:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.