by Grand Master
Grand Master

I can't from outside UK

Posted inthe open:

@Lotysik wrote:

Hello! I would like to make call to country from UE but I can't. When I had last time package from EE I can called but now I can't . I don't know what happend? Could you help me?


Thank you


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EE Community Support Team

Re: I can't from outside UK

Thanks, @XRaySpeX.


Hi @Lotysik


Welcome to the community. 🙂


Could you confirm where you're calling from? 


Please check your roaming and international calling status in your My EE account. You can find it under Menu > Manage device.


It may also be worth trying a different available network:


Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search


Let us know how you're getting on.



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