by Brutikkus Investigator
Investigator

I can't call the UK from ireland

 
10 REPLIES 10
by
EE Community Support Team

Re: I can't call the UK from ireland

Hi @Brutikkus,

 

Welcome to the EE Community.

 

Are you able to receive calls or use data?

 

Thanks

 

James

by Grand Master
Grand Master

Re: I can't call the UK from ireland

Hi @Brutikkus

 

Have you logged into your online account and made sure roaming and international calls are activated?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Brutikkus Investigator
Investigator

Re: I can't call the UK from ireland

Thanks for getting back to me.

Yes and Yes is the answer(I think).

 

 

by Brutikkus Investigator
Investigator

Re: I can't call the UK from ireland

Yes to both James.

by
EE Community Support Team

Re: I can't call the UK from ireland

Hi @Brutikkus,

 

Thanks for getting back to me.

 

It sounds like there is an international calling bar on your account.

 

You can turn this off in My EE. Just select 'Manage device' from the menu.

 

Hope this helps.

 

James

by Brutikkus Investigator
Investigator

Re: I can't call the UK from ireland

Thanks James.

 

have gone to MyEE and finally founf Manage Devices but see nothing there about unlocking international calls.

 

by
EE Community Support Team

Re: I can't call the UK from ireland

Hi @Brutikkus,

 

Can you see an option for 'Call abroad and premium rate'?

 

If not, please get in touch with customer services so we can remove it for you.

 

Thanks

 

James

by Brutikkus Investigator
Investigator

Re: I can't call the UK from ireland

can't see it james.

Ill contact them

 

thank you

by
EE Community Support Team

Re: I can't call the UK from ireland

No problem @Brutikkus

 

Have a great weekend. Smiley Happy

 

James

by Grand Master
Grand Master

Re: I can't call the UK from ireland

Are you on PAYG or contract? What @James_B asked you to look for won't be there on PAYG. PAYG is auto set up for roaming.

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